Emotional reactions to robot colleagues in a role-playing experiment

作者:

Highlights:

• Three role-playing experiments described a work situation with robot colleagues.

• Written reactions were analyzed with sentiment analysis tools.

• A robot coworker and particularly a robot teammate increased linguistic negativity.

• Positive reactions were associated with positive attitude toward robots in general.

• Feelings of oddity and lack of social interaction were found in negative reactions.

摘要

•Three role-playing experiments described a work situation with robot colleagues.•Written reactions were analyzed with sentiment analysis tools.•A robot coworker and particularly a robot teammate increased linguistic negativity.•Positive reactions were associated with positive attitude toward robots in general.•Feelings of oddity and lack of social interaction were found in negative reactions.

论文关键词:Robot,Work,Sentiment,Role-play,Experiment

论文评审过程:Received 5 August 2020, Revised 6 May 2021, Accepted 7 May 2021, Available online 23 May 2021, Version of Record 23 May 2021.

论文官网地址:https://doi.org/10.1016/j.ijinfomgt.2021.102361