The acceptance of chatbots in an enterprise context – A survey study

作者：

Highlights：

• The study examines employee’s willingness to use Bots in an enterprise context.

• Intrinsic motivations positively influence the intention to use Enterprise Bots.

• External influences have a smaller yet significant impact on the intention to use Enterprise Bots.

• The findings can help with the introduction of chatbots in enterprises.

摘要

•The study examines employee’s willingness to use Bots in an enterprise context.•Intrinsic motivations positively influence the intention to use Enterprise Bots.•External influences have a smaller yet significant impact on the intention to use Enterprise Bots.•The findings can help with the introduction of chatbots in enterprises.

论文关键词：Enterprise bots,Technology acceptance,Theory of planned behavior,Chatbots,Digitalization,Virtual assistants,Virtual agents,Digital workplace

论文评审过程：Received 8 May 2020, Revised 21 May 2021, Accepted 21 May 2021, Available online 2 June 2021, Version of Record 2 June 2021.

论文官网地址：https://doi.org/10.1016/j.ijinfomgt.2021.102375