Determinants of satisfaction among social entrepreneurs in e-Government services
作者：
Highlights：
• Factors that determine satisfaction of a village-level entrepreneur (VLE) are examined.
• E-Government website service quality affects VLE’s economic wellbeing.
• The economic wellbeing leads to public image and satisfaction with stakeholders.
• The above two cause the VLE’s satisfaction.
• Process and government support are found as significant moderators.
摘要
•Factors that determine satisfaction of a village-level entrepreneur (VLE) are examined.•E-Government website service quality affects VLE’s economic wellbeing.•The economic wellbeing leads to public image and satisfaction with stakeholders.•The above two cause the VLE’s satisfaction.•Process and government support are found as significant moderators.
论文关键词：E-Government,Social entrepreneur,Service quality,Satisfaction,Public image,Economic well-being
论文评审过程：Received 6 January 2021, Revised 26 June 2021, Accepted 26 June 2021, Available online 12 July 2021, Version of Record 12 July 2021.
论文官网地址：https://doi.org/10.1016/j.ijinfomgt.2021.102386
