Public and private value creation using artificial intelligence: An empirical study of AI voice robot users in Chinese public sector

作者：

Highlights：

• We test the impact of AI voice robot use on value creation in the public sector.

• Public service value is categorized into private and public value.

• Procedural justice and trust in government are used as indicators of public value.

• Perceived usefulness and perceived enjoyment are used as indicators of private value.

• Gender and experience affect AI use behavior.

摘要

•We test the impact of AI voice robot use on value creation in the public sector.•Public service value is categorized into private and public value.•Procedural justice and trust in government are used as indicators of public value.•Perceived usefulness and perceived enjoyment are used as indicators of private value.•Gender and experience affect AI use behavior.

论文关键词：Value creation,Public value,Private value,Artificial intelligence,Voice robot

论文评审过程：Received 20 January 2021, Revised 30 July 2021, Accepted 30 July 2021, Available online 9 August 2021, Version of Record 9 August 2021.

论文官网地址：https://doi.org/10.1016/j.ijinfomgt.2021.102401