Dark side of enterprise social media usage: A literature review from the conflict-based perspective
作者：
Highlights：
• Capture the dark side of ESM misuse from a conflict-based perspective.
• Propose a comprehensive research framework for the dark side of ESM misuse.
• Conduct a systematic review on the conflicts in the context of ESM.
• Classify the antecedents and negative consequences of the conflicts.
• Identify the mitigation measures for conflicts in the context of ESM.
摘要
•Capture the dark side of ESM misuse from a conflict-based perspective.•Propose a comprehensive research framework for the dark side of ESM misuse.•Conduct a systematic review on the conflicts in the context of ESM.•Classify the antecedents and negative consequences of the conflicts.•Identify the mitigation measures for conflicts in the context of ESM.
论文关键词：Enterprise social media,Technical characteristics,Inappropriate use,Conflict,Negative outcomes
论文评审过程：Received 30 October 2019, Revised 25 July 2021, Accepted 28 July 2021, Available online 16 August 2021, Version of Record 16 September 2021.
论文官网地址：https://doi.org/10.1016/j.ijinfomgt.2021.102393
