Exaggeration in fake vs. authentic online reviews for luxury and budget hotels

作者：

Highlights：

• The paper proposes a new conceptualization of exaggeration in online hotel reviews.

• Fake online hotel reviews were not always more exaggerated than authentic ones.

• Exclamations were more rampant in fake reviews than authentic ones.

• For luxury (budget) hotels, positive (negative) reviews were deemed as more authentic.

• Hotel category-review polarity interplay dictated how reviews were written/read.

摘要

•The paper proposes a new conceptualization of exaggeration in online hotel reviews.•Fake online hotel reviews were not always more exaggerated than authentic ones.•Exclamations were more rampant in fake reviews than authentic ones.•For luxury (budget) hotels, positive (negative) reviews were deemed as more authentic.•Hotel category-review polarity interplay dictated how reviews were written/read.

论文关键词：Authenticity,Exaggeration,Fake review,Hotel review,Online review,User perception

论文评审过程：Received 4 February 2021, Revised 27 August 2021, Accepted 28 August 2021, Available online 6 September 2021, Version of Record 6 September 2021.

论文官网地址：https://doi.org/10.1016/j.ijinfomgt.2021.102416