Explaining citizens’ resistance to use digital contact tracing apps: A mixed-methods study

作者：

Highlights：

• Investigates nonadopters’ perception of DCT apps using a mixed-methods approach.

• Integrates Innovation resistance and distrust theories to explain resistance towards using DCT apps.

• Validates the novel relationship between distrust and resistance to use.

• Distrust acts as a mediator between innovation barriers and innovation resistance.

• Proposes design and policy-level strategies for alleviating citizens’ resistance to DCT apps.

摘要

•Investigates nonadopters’ perception of DCT apps using a mixed-methods approach.•Integrates Innovation resistance and distrust theories to explain resistance towards using DCT apps.•Validates the novel relationship between distrust and resistance to use.•Distrust acts as a mediator between innovation barriers and innovation resistance.•Proposes design and policy-level strategies for alleviating citizens’ resistance to DCT apps.

论文关键词：Digital Contact-tracing app,COVID-19,Mixed-methods,Thematic analysis,Structural Equations Modeling

论文评审过程：Received 15 May 2021, Revised 15 December 2021, Accepted 16 December 2021, Available online 24 December 2021, Version of Record 24 December 2021.

论文官网地址：https://doi.org/10.1016/j.ijinfomgt.2021.102468