Design principles for conversational agents to support Emergency Management Agencies

作者：

Highlights：

• The study addresses a very important and timely topic (Covid-19).

• Paper provides valuable theoretical and practical insights to design conversational agents.

• The findings can help with the introduction of chatbots in organizations.

摘要

•The study addresses a very important and timely topic (Covid-19).•Paper provides valuable theoretical and practical insights to design conversational agents.•The findings can help with the introduction of chatbots in organizations.

论文关键词：Conversational agents,Chatbots,Design principles,Crisis communication

论文评审过程：Received 3 November 2020, Revised 18 December 2021, Accepted 29 December 2021, Available online 13 January 2022, Version of Record 13 January 2022.

论文官网地址：https://doi.org/10.1016/j.ijinfomgt.2021.102469