Features of technology and its linkages with turnover intention and work exhaustion among IT professionals: A multi-study investigation

作者：

Highlights：

• IT professionals evaluate technology through various lenses.

• Key features: long-term consequence, perceived challenge and technology uncertainty.

• Both expected and experienced features of technology have crucial implications.

• The expectation-experience misfit in technology features impacts IT professionals.

• We study the impact of perceived misfit on turnover intention and works exhaustion.

摘要

•IT professionals evaluate technology through various lenses.•Key features: long-term consequence, perceived challenge and technology uncertainty.•Both expected and experienced features of technology have crucial implications.•The expectation-experience misfit in technology features impacts IT professionals.•We study the impact of perceived misfit on turnover intention and works exhaustion.

论文关键词：Features of technology,IT professionals,Turnover intention,Work exhaustion,Mixed-method,Expectation Disconfirmation Theory (EDT)

论文评审过程：Received 6 September 2020, Revised 2 April 2022, Accepted 20 April 2022, Available online 12 May 2022, Version of Record 12 May 2022.

论文官网地址：https://doi.org/10.1016/j.ijinfomgt.2022.102518