The effect of required warmth on consumer acceptance of artificial intelligence in service: The moderating role of AI-human collaboration

作者：

Highlights：

• Required warmth decreases consumer acceptance of AI service.

• Task-AI fit mediates the effect of required warmth.

• AI supporting humans increases AI acceptance for tasks of high warmth.

• AI supervised by humans cannot increase AI acceptance for tasks of high warmth.

摘要

•Required warmth decreases consumer acceptance of AI service.•Task-AI fit mediates the effect of required warmth.•AI supporting humans increases AI acceptance for tasks of high warmth.•AI supervised by humans cannot increase AI acceptance for tasks of high warmth.

论文关键词：AI acceptance,Required warmth,AI-human collaboration,AI service

论文评审过程：Received 11 July 2021, Revised 18 April 2022, Accepted 20 May 2022, Available online 2 June 2022, Version of Record 2 June 2022.

论文官网地址：https://doi.org/10.1016/j.ijinfomgt.2022.102533