Impact of artificial intelligence assimilation on firm performance: The mediating effects of organizational agility and customer agility

作者：

Highlights：

• This research answers the call for more studies on AI business value.

• This study investigates the impacts of AI assimilation on firm performance.

• It also assesses the mediating effects of organizational and customer agility.

• The study uses the dynamic capability view and the available studies on.

• Data from 205 USA supply chain executives are used to test the research model.

摘要

•This research answers the call for more studies on AI business value.•This study investigates the impacts of AI assimilation on firm performance.•It also assesses the mediating effects of organizational and customer agility.•The study uses the dynamic capability view and the available studies on.•Data from 205 USA supply chain executives are used to test the research model.

论文关键词：AI assimilation,Dynamic capability,Organizational agility,Customer agility,Firm performance

论文评审过程：Received 26 January 2022, Revised 14 July 2022, Accepted 15 July 2022, Available online 23 July 2022, Version of Record 23 July 2022.

论文官网地址：https://doi.org/10.1016/j.ijinfomgt.2022.102544