Observation or interaction? Impact mechanisms of gig platform monitoring on gig workers’ cognitive work engagement

作者：

Highlights：

• Clarifying what benefits and costs gig platform monitoring has.

• Observational monitoring decreases affective trust.

• Interactional monitoring increases affective trust and affective commitment.

• Affective trust and affective commitment enhance cognitive work engagement.

• Method control enhances the impact of affective trust on cognitive work engagement.

摘要

•Clarifying what benefits and costs gig platform monitoring has.•Observational monitoring decreases affective trust.•Interactional monitoring increases affective trust and affective commitment.•Affective trust and affective commitment enhance cognitive work engagement.•Method control enhances the impact of affective trust on cognitive work engagement.

论文关键词：Gig platform monitoring,Observational monitoring,Interactional monitoring,Cognitive work engagement

论文评审过程：Received 15 November 2021, Revised 19 July 2022, Accepted 20 July 2022, Available online 28 July 2022, Version of Record 28 July 2022.

论文官网地址：https://doi.org/10.1016/j.ijinfomgt.2022.102548