Privacy in the sharing economy: Why don't users disclose their negative experiences?

作者：

Highlights：

• Privacy concern drives consumers’ reluctance in writing negative reviews.

• Privacy concern can explain the extreme positivity bias observed in many platforms.

• The study demonstrates the effectiveness of encouraging the motivational factors.

• The findings support the effectiveness of protecting consumers’ identities.

摘要

•Privacy concern drives consumers’ reluctance in writing negative reviews.•Privacy concern can explain the extreme positivity bias observed in many platforms.•The study demonstrates the effectiveness of encouraging the motivational factors.•The findings support the effectiveness of protecting consumers’ identities.

论文关键词：Sharing economy,Privacy concerns,Physical privacy concerns,Fair information practices,Extreme positivity bias

论文评审过程：Received 12 April 2021, Revised 9 July 2022, Accepted 15 July 2022, Available online 28 July 2022, Version of Record 28 July 2022.

论文官网地址：https://doi.org/10.1016/j.ijinfomgt.2022.102543