Understanding artificial intelligence in the context of usage: Contributions and smartness of algorithmic capabilities in work systems

作者：

Highlights：

• Treat AI applications as algorithms used in work systems.

• Summarize the work system perspective on AI.

• Enrich with two sets of ideas: facets of work and extent of smartness.

• Apply a work system perspective to five real world AI applications.

• Characterize AI applications without relying on AI hype.

摘要

•Treat AI applications as algorithms used in work systems.•Summarize the work system perspective on AI.•Enrich with two sets of ideas: facets of work and extent of smartness.•Apply a work system perspective to five real world AI applications.•Characterize AI applications without relying on AI hype.

论文关键词：Artificial intelligence,Algorithm,Work system perspective,Facets of work,Degrees of smartness

论文评审过程：Received 4 May 2021, Revised 21 June 2021, Accepted 28 July 2021, Available online 6 August 2021, Version of Record 13 September 2022.

论文官网地址：https://doi.org/10.1016/j.ijinfomgt.2021.102392