The outsourcing decision

摘要

Outsourcing is the process of transferring part or all of the information systems functions to an external vendor. Examples of how three organizations are using outsourcing are presented. Factors which impact the outsourcing decision include (1) personnel, (2) economic, (3) control, (4) data characteristics, (5) organizational characteristics, and (6) vendor and contract issues. Variables within each category are discussed. Finally, the advantages and disadvantages of outsourcing are summarized.