Supporting reengineering using group support systems: A case study

摘要

All organizations face the problem of how to divide up work or how to design the organization. In this context, business process reengineering has recently received a great deal of attention. This paper described a series of meetings of a student housing department using multiple group support systems and manual methods to support the reengineering process in a university housing department. The main findings of this case study are that (1) the appropriate mix of group support systems technologies and manual techniques are instrumental in achieving the success of a meeting; (2) a constant review of the overall meeting design contributes to the success of the meeting; (3) negative and positive aspects of a meeting should be balanced to provide feedback and encouragement to the group; and (4) appropriate support of the group understanding development should be provided.