Tools for change and progress. A socio-technical approach to business process reengineering: Enid Mumford and Geeri Jan Beekman CSG Publications Leiden (1994) 166 pp ISBN 0 97519 801 9 £10.00
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论文评审过程：Available online 28 April 2003.
论文官网地址：https://doi.org/10.1016/S0268-4012(96)90087-0
