Perceived Impact and Diffusion of Expert Systems in Banking: An Exploratory Investigation

摘要

The impact of information technology (IT) on organizations has long been an important issue from the application perspective and research perspective. There are many studies on expert systems (ES), specifically on IT, that focus mainly on system development. However, there has not been much research on ES impacts. Based on a study of expert systems in 20 British banking organizations, this paper analyzes and reports a major part of its findings: expert systems’ impact and diffusion into those organizations. The research finds that there is a general tendency that ES benefits are perceived in process-related organizational aspects of IT management. However, the perceived ES impact is not found associated with ES adoption in banking organization.