Developing performance and impact indicators and targets in public and education libraries

摘要

The authors trace recent changes in the idea of evaluating performance in UK education and libraries and examine some of the differences in impact assessment between the two fields; concluding that little attention has so far been given by librarians to service impact assessment. A process model for generating outcome/impact indicators and targets was developed in the course of research on the effectiveness of further education college libraries. This was then adapted into a development planning model to enable education library managers to work through the processes required to arrive at appropriate impact indicators. The model is described, various issues in working with the model are explored and its further adaptation for public library service managers through another national research project is reported.