Acquiring Customers' Requirementsin Electronic Commerce

摘要

A key role for Artificial Intelligencetechnology in electronic commerce is in findingproducts and services that meet a user'srequirements. This may be implemented as athree-stage process of requirementselicitation, product search, and finallyproduct presentation. Alternatively the searchof the product space may happen in tandem withthe requirements elicitation process. It isalso possible to use product presentation as amechanism to focus and give context torequirements elicitation. A variety ofdifferent approaches to this issue of matchingproducts to requirements have been explored inAI research. Thus, while the focus in thispaper is on different approaches torequirements elicitation, these related issuesof product search and product presentation arealso discussed in detail. The paper concludesby placing the other papers in this specialissue in the context of this structuredoverview.