Integrated MSS effects: An empirical health care investigation

摘要

Since accurate decisions are required for effective management, much research has focused on information systems that support decision making. Recently, this research has engendered frameworks, such as the management support system (MSS), that are designed to provide comprehensive and integrated support for the decision making process. Few, if any, studies have empirically measured the effects of these frameworks on decision making. This article offers empirical evidence on MSS effectiveness. It overviews the decision making process, presents an MSS for supporting the process, and assesses the influences of the MSS on the process and outcomes of health care decision making. The paper also examines the implications of the analyses for information systems research and health care practice.