Exploring models of information behaviour: the ‘uncertainty’ project

摘要

This paper reviews a number of models of information behaviour and introduces a model based on the goal-directed behaviour of problem solving. A key part of the problem-solving process is held to be that of ‘uncertainty reduction’ and this aspect of the information seeking and searching process is currently being explored in a project supported by the British Library Research and Innovation Centre. Preliminary results from the pilot phase of the Project are presented which suggest possible lines of further investigation.