‘Evaluating Networked Information Services: Techniques, Policy, and Issues’ by Charles R. McClure, John Carlo Bertot, Information Today, Medford, NJ, 2001
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论文评审过程：Accepted 27 May 2002, Available online 2 December 2002.
论文官网地址：https://doi.org/10.1016/S0306-4573(02)00041-9
