Measuring the quality of library service: A handbook: M.G. Fancher Beeler, Jerry Grim, John P. Herling, Stephen James, Miles W. Martin and Alice Naylor. Scarecrow Press, Metuchen, N.J. (1974). 208 pp.
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论文评审过程：Available online 13 July 2002.
论文官网地址：https://doi.org/10.1016/0306-4573(75)90037-0
