How is professionals’ information seeking shaped by workplace procedures? A study of healthcare clinicians

作者：

Highlights：

• Procedures shape information seeking differently for uncertain and equivocal tasks.

• Triage procedure specifies which information to retrieve and how to interpret it.

• During triage coordinating nurses rarely seek information, they pattern match.

• Timeout procedure makes space for collaborative reflection and information seeking.

• Junior and expert professionals benefit dissimilarly from timeout procedure.

摘要

•Procedures shape information seeking differently for uncertain and equivocal tasks.•Triage procedure specifies which information to retrieve and how to interpret it.•During triage coordinating nurses rarely seek information, they pattern match.•Timeout procedure makes space for collaborative reflection and information seeking.•Junior and expert professionals benefit dissimilarly from timeout procedure.

论文关键词：Information seeking,Information behavior,Workplace procedures,Expert performance,Reflection on action,Healthcare

论文评审过程：Received 10 August 2018, Revised 3 January 2019, Accepted 4 January 2019, Available online 9 January 2019, Version of Record 9 January 2019.

论文官网地址：https://doi.org/10.1016/j.ipm.2019.01.001