Evaluating the social value of online health information for third-party patients: Is uncertainty always bad?

作者：

Highlights：

• OHIs can provide social value for third-party patients, but physicians tend to provide uncertain information.

• Informational and emotional support from previous OHIs can contribute to their social value.

• Information uncertainty strengthens the effect of treatment information and weakens the effect of emotional support.

摘要

•OHIs can provide social value for third-party patients, but physicians tend to provide uncertain information.•Informational and emotional support from previous OHIs can contribute to their social value.•Information uncertainty strengthens the effect of treatment information and weakens the effect of emotional support.

论文关键词：Online health interaction,Third-party patients,Treatment information,Prevention information,Emotional support,Information uncertainty

论文评审过程：Received 21 January 2020, Revised 29 March 2020, Accepted 30 March 2020, Available online 22 May 2020, Version of Record 22 May 2020.

论文官网地址：https://doi.org/10.1016/j.ipm.2020.102259