Chatbot as an emergency exist: Mediated empathy for resilience via human-AI interaction during the COVID-19 pandemic
作者:
Highlights:
• Empathy work as a key mechanism of information processing in human-AI interaction.
• Five types of Replika experiences among Chinese female users are found.
• Varying degrees of cognitive empathy, affective empathy and empathic response are involved in human-AI interaction.
• Mediated empathy facilitates resilience processes and enhance well-being.
• Implications for global recovery from the COVID-19 pandemic are discussed.
摘要
•Empathy work as a key mechanism of information processing in human-AI interaction.•Five types of Replika experiences among Chinese female users are found.•Varying degrees of cognitive empathy, affective empathy and empathic response are involved in human-AI interaction.•Mediated empathy facilitates resilience processes and enhance well-being.•Implications for global recovery from the COVID-19 pandemic are discussed.
论文关键词:COVID-19 pandemic,Empathy,Human-AI interaction,Information processing,Resilience,Well-being
论文评审过程:Received 1 February 2022, Revised 18 August 2022, Accepted 25 August 2022, Available online 31 August 2022, Version of Record 8 September 2022.
论文官网地址:https://doi.org/10.1016/j.ipm.2022.103074