Electronic mail: A revolution in business communications: Stephen Connel and Ian A. Galbraith, Knowledge Industry Publications, White Plains, New York, 1982. vi + 141 pp. $32.95, ISBN. 0-86729-015-3
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论文评审过程：Available online 13 July 2002.
论文官网地址：https://doi.org/10.1016/0306-4573(83)90059-6
