A performance measurement and evaluation environment for information systems

摘要

One of the critical responsibilities of management level personnel within any organization is measuring and optimizing the performance of activities within their sphere of influence. Since any performance evaluation process can only be controlled effectively if planned effectively, this implies that management oriented planning activities must explicitly address the methodology and criteria to be employed subsequently in evaluating the performance of organizational activities. The purpose of this paper is to overview the concept of an integrated environment or total framework for supporting the conduct of information system performance measurement and evaluation activities. The environment to be described consists of 20 measurement and evaluation facilities categorized into five major functional components. A key aspect of the environment is its emphasis on not only automating each component of the total environment, but also providing centralized, interactive invocation of each component by an information system manager. Finally, the paper concludes with a brief overview of research and development activities that are currently in progress oriented toward just such an automated, centralized, and interactive information system performance measurement and evaluation environment.