Investigating the exploitation of web 2.0 for knowledge management in the Greek tourism industry: An utilisation–importance analysis
作者:
Highlights:
• A model of web 2.0 exploitation for people-centric knowledge management (KM).
• Identification of web 2.0 usages supporting conversational and collaborative KM.
• Findings measuring the web 2.0 exploitation for KM by Greek tourism firms.
• Identification of KM needs by conducting a utilisation–importance analysis.
• Internal KM as a pre-requisite of external KM strategy.
摘要
•A model of web 2.0 exploitation for people-centric knowledge management (KM).•Identification of web 2.0 usages supporting conversational and collaborative KM.•Findings measuring the web 2.0 exploitation for KM by Greek tourism firms.•Identification of KM needs by conducting a utilisation–importance analysis.•Internal KM as a pre-requisite of external KM strategy.
论文关键词:Knowledge management,Web 2.0,Greece,Tourism,Social media,Utilisation–importance matrix
论文评审过程:Available online 5 July 2013.
论文官网地址:https://doi.org/10.1016/j.chb.2013.05.032