Who drives a crisis? The diffusion of an issue through social networks

作者：

Highlights：

• Investigating a total of 5787 reports from multiple media including Twitter.

• Tweets and postings in online communities drove diffusion of a corporate crisis.

• Online personal media took a leading role in setting agendas of the crisis evolution.

• Four stages of crisis were identified and they had different agendas.

• Traditional media reported each issue latest as following online media.

摘要

•Investigating a total of 5787 reports from multiple media including Twitter.•Tweets and postings in online communities drove diffusion of a corporate crisis.•Online personal media took a leading role in setting agendas of the crisis evolution.•Four stages of crisis were identified and they had different agendas.•Traditional media reported each issue latest as following online media.

论文关键词：Inter-media agenda-setting,Social media,Crisis communication,Content analysis

论文评审过程：Available online 23 April 2014.

论文官网地址：https://doi.org/10.1016/j.chb.2014.03.063