Investigating factors affecting social presence and user satisfaction with Mobile Instant Messaging

作者：

Highlights：

• What are the drivers of social presence and user satisfaction with Mobile Instant Messaging?

• Survey method used to collect data.

• Data analysis using PLS.

• Social presence is influenced by user experience, richness and social influence.

• User satisfaction is influenced by user experience, richness and social presence.

摘要

•What are the drivers of social presence and user satisfaction with Mobile Instant Messaging?•Survey method used to collect data.•Data analysis using PLS.•Social presence is influenced by user experience, richness and social influence.•User satisfaction is influenced by user experience, richness and social presence.

论文关键词：User satisfaction,User experience,Social presence,Social influence,Richness,Mobile Instant Messaging

论文评审过程：Available online 4 May 2014.

论文官网地址：https://doi.org/10.1016/j.chb.2014.03.064