Can synchronicity and visual modality enhance social presence in mobile messaging?

作者：

Highlights：

• High synchronicity increases sense of co-presence in mobile messaging.

• Emoticon usage conveys affective social presence in text messages.

• Co-presence due to synchronous messaging creates positive impressions.

• Empathy conveyed by emoticons lead to favorable evaluation of customer service.

摘要

•High synchronicity increases sense of co-presence in mobile messaging.•Emoticon usage conveys affective social presence in text messages.•Co-presence due to synchronous messaging creates positive impressions.•Empathy conveyed by emoticons lead to favorable evaluation of customer service.

论文关键词：Social presence,Synchronicity,Modality,Emoticon,IM,Customer relations

论文评审过程：Available online 19 December 2014.

论文官网地址：https://doi.org/10.1016/j.chb.2014.12.001