Perceived irritation in online shopping: The impact of website design characteristics

作者：

Highlights：

• Consumer irritation refers to the feelings of displeasure, discomfort and infuriation.

• The concept of consumer irritation is applied to online shopping contexts.

• Website design characteristics were examined as determinants of perceived irritation.

• Website design characteristics were divided into visual, navigational, and informational designs.

• The three website design characteristics negative effects on perceived irritation in online shopping context.

摘要

•Consumer irritation refers to the feelings of displeasure, discomfort and infuriation.•The concept of consumer irritation is applied to online shopping contexts.•Website design characteristics were examined as determinants of perceived irritation.•Website design characteristics were divided into visual, navigational, and informational designs.•The three website design characteristics negative effects on perceived irritation in online shopping context.

论文关键词：Online shopping,Perceived irritation,Website design characteristics,Visual, navigational, and informational design

论文评审过程：Received 26 May 2015, Revised 25 July 2015, Accepted 29 July 2015, Available online 24 August 2015, Version of Record 24 August 2015.

论文官网地址：https://doi.org/10.1016/j.chb.2015.07.056