Twittering the Little India Riot: Audience responses, information behavior and the use of emotive cues

作者：

Highlights：

• The use of Twitter was studied over the lifecycle of a riot.

• Time predicted collectivistic responses towards the community as a riot evolves.

• Emotive levels impacted responses, information sharing and exchange.

• Over a riot's lifecycle, loose and multi-layered communal dialogue was observed.

摘要

•The use of Twitter was studied over the lifecycle of a riot.•Time predicted collectivistic responses towards the community as a riot evolves.•Emotive levels impacted responses, information sharing and exchange.•Over a riot's lifecycle, loose and multi-layered communal dialogue was observed.

论文关键词：Crisis,Audience responses,Information behavior,Information cues,Situational crisis communication theory,Twitter

论文评审过程：Received 5 November 2014, Revised 26 August 2015, Accepted 28 August 2015, Available online 12 September 2015, Version of Record 24 October 2015.

论文官网地址：https://doi.org/10.1016/j.chb.2015.08.047