University use of social media and the crisis lifecycle: Organizational messages, first information responders’ reactions, reframed messages and dissemination patterns
作者：
Highlights：
• Organizational stakeholders increase collective information dissemination.
• Stakeholders communicate organizational crisis information accurately.
• Stakeholders initially use personal channels to disseminate information.
• Stakeholders are willing participants in the crisis information sharing process.
摘要
•Organizational stakeholders increase collective information dissemination.•Stakeholders communicate organizational crisis information accurately.•Stakeholders initially use personal channels to disseminate information.•Stakeholders are willing participants in the crisis information sharing process.
论文关键词：Organizational crisis,Stakeholders,Channel specification theory,Framing
论文评审过程：Received 31 October 2014, Revised 21 April 2015, Accepted 1 June 2015, Available online 16 June 2015, Version of Record 24 October 2015.
论文官网地址：https://doi.org/10.1016/j.chb.2015.06.002
