A novel approach to conduct the importance-satisfaction analysis for acquiring typical user groups in business-intelligence systems
作者：
Highlights：
• A user-driven framework is presented to design business intelligence (BI) systems.
• BI's user groups include financial analysts, marketing planners, and general managers.
• Correspondence analysis is used to identify key design attributes for main segments.
• Kano model is employed to convert user perceptions into quantitative satisfaction.
• Importance-satisfaction analysis is conducted for developing varieties of BI packages.
摘要
•A user-driven framework is presented to design business intelligence (BI) systems.•BI's user groups include financial analysts, marketing planners, and general managers.•Correspondence analysis is used to identify key design attributes for main segments.•Kano model is employed to convert user perceptions into quantitative satisfaction.•Importance-satisfaction analysis is conducted for developing varieties of BI packages.
论文关键词：Business intelligence,User involvement,Correspondence analysis,Kano model,Importance-satisfaction analysis
论文评审过程：Received 23 October 2014, Revised 28 May 2015, Accepted 17 August 2015, Available online 29 August 2015, Version of Record 24 October 2015.
论文官网地址：https://doi.org/10.1016/j.chb.2015.08.014
