How employees use Twitter to talk about work: A typology of work-related tweets

作者:

Highlights:

• Employees use Twitter strategically to talk about their work.

• Work-related Twitter use is consistent with archetypical social media behaviors.

• 36.5 percent of the all tweets (n = 38,124) sent by 433 employees were work-related.

• The taxonomy of work-related tweets is linked to identity theory and affordances.

• Tweets are related to the profession, organization and work and include co-workers.

摘要

•Employees use Twitter strategically to talk about their work.•Work-related Twitter use is consistent with archetypical social media behaviors.•36.5 percent of the all tweets (n = 38,124) sent by 433 employees were work-related.•The taxonomy of work-related tweets is linked to identity theory and affordances.•Tweets are related to the profession, organization and work and include co-workers.

论文关键词:Workplace communication,Employees,Social media,Content analysis,Work-related twitter use

论文评审过程:Received 16 June 2015, Revised 10 September 2015, Accepted 21 September 2015, Available online 29 September 2015, Version of Record 29 September 2015.

论文官网地址:https://doi.org/10.1016/j.chb.2015.09.021