Key success factors for the launch of government social media platform: Identifying the formation mechanism of continuance intention

作者：

Highlights：

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• We extended the studies on IS continuance to the context of GSM platform.

• Sense of belonging and flow experience had mediating roles in the proposed model.

• Information seeking had direct effect on continuance intention.

• GSM platform type had a moderating role in the research model.

• Gratification factors can work as stimuli in the SOR framework.

摘要

•We extended the studies on IS continuance to the context of GSM platform.•Sense of belonging and flow experience had mediating roles in the proposed model.•Information seeking had direct effect on continuance intention.•GSM platform type had a moderating role in the research model.•Gratification factors can work as stimuli in the SOR framework.

论文关键词：Government social media (GSM),Continuance intention,Uses and gratifications,Flow theory,Sense of belonging

论文评审过程：Received 17 May 2015, Revised 9 September 2015, Accepted 4 October 2015, Available online 13 November 2015, Version of Record 13 November 2015.

论文官网地址：https://doi.org/10.1016/j.chb.2015.10.004