Beyond positive or negative: Qualitative sentiment analysis of social media reactions to unexpected stressful events
作者：
Highlights：
• Qualitative sentiment analysis indicates the functions underlying users' emotions.
• We analysed affective Twitter expressions during the 2011 EHEC outbreak in Germany.
• Expressions show how people cope with stressful events, beyond positive or negative.
• The analysis helps diagnose if the situation is perceived as a threat or challenge.
• The analysis can be useful for effective crisis communication during social crises.
摘要
•Qualitative sentiment analysis indicates the functions underlying users' emotions.•We analysed affective Twitter expressions during the 2011 EHEC outbreak in Germany.•Expressions show how people cope with stressful events, beyond positive or negative.•The analysis helps diagnose if the situation is perceived as a threat or challenge.•The analysis can be useful for effective crisis communication during social crises.
论文关键词：Twitter,Qualitative analysis,Sentiment analysis,Coping,Crisis communication,Emergency Management
论文评审过程：Received 8 May 2015, Revised 13 November 2015, Accepted 19 November 2015, Available online 12 December 2015, Version of Record 12 December 2015.
论文官网地址：https://doi.org/10.1016/j.chb.2015.11.040
