Adoption of online public grievance redressal system in India: Toward developing a unified view
作者：
Highlights：
• We critically reviewed the nine models of IS/IT adoption including the UTAUT.
• Alternative models were tested using the data gathered for an e-gov system in India.
• We proposed a theoretical model which is based on the more relevant items.
• The structural equation modeling was employed to test the proposed hypotheses.
• The research model was found to outperform all alternative models of IS/IT adoption.
摘要
•We critically reviewed the nine models of IS/IT adoption including the UTAUT.•Alternative models were tested using the data gathered for an e-gov system in India.•We proposed a theoretical model which is based on the more relevant items.•The structural equation modeling was employed to test the proposed hypotheses.•The research model was found to outperform all alternative models of IS/IT adoption.
论文关键词：Electronic government,UTAUT,Theoretical model,Citizen,Adoption,India
论文评审过程：Received 5 June 2015, Revised 31 December 2015, Accepted 5 February 2016, Available online 16 February 2016, Version of Record 16 February 2016.
论文官网地址：https://doi.org/10.1016/j.chb.2016.02.019
