What drives consumer knowledge sharing in online travel communities?: Personal attributes or e-service factors?

作者：

Highlights：

• Examination of the impacts of both personal and e-service factors in knowledge sharing.

• The impacts of personal attributes are stronger than e-service factors.

• Subjective knowledge partially mediates innovativeness impact.

• Perceived usefulness partially mediates perceived ease of the user’s impact.

摘要

•Examination of the impacts of both personal and e-service factors in knowledge sharing.•The impacts of personal attributes are stronger than e-service factors.•Subjective knowledge partially mediates innovativeness impact.•Perceived usefulness partially mediates perceived ease of the user’s impact.

论文关键词：Knowledge sharing,Online community,Innovativeness,Subjective knowledge,E-service

论文评审过程：Received 19 November 2015, Revised 31 March 2016, Accepted 7 May 2016, Available online 14 May 2016, Version of Record 14 May 2016.

论文官网地址：https://doi.org/10.1016/j.chb.2016.05.019