Exploring the relationship between information satisfaction and flow in the context of consumers’ online search

作者：

Highlights：

• Cognitive aspect of consumer online information satisfaction explained by flow.

• Online information searching behavior examined as ongoing and goal-directed.

• Effect of flow sub dimensions differentiate significantly in two processes.

• Flow dimensions should be approached based on hedonic and utilitarian values.

摘要

•Cognitive aspect of consumer online information satisfaction explained by flow.•Online information searching behavior examined as ongoing and goal-directed.•Effect of flow sub dimensions differentiate significantly in two processes.•Flow dimensions should be approached based on hedonic and utilitarian values.

论文关键词：Flow theory,Online information search,Information satisfaction,Human computer interaction

论文评审过程：Received 25 August 2015, Revised 15 June 2016, Accepted 17 June 2016, Available online 23 June 2016, Version of Record 23 June 2016.

论文官网地址：https://doi.org/10.1016/j.chb.2016.06.038