Determinants of perceived usefulness of e-learning systems

作者：

Highlights：

• A survey is used to examine the determinants of perceived usefulness of e-learning systems.

• The impact of IT Infrastructure and IT Quality on Perceived Usefulness is tested.

• The role of service delivery quality as a mediating factor is investigated.

• IT Infrastructure and Quality as determinants of Perceived Usefulness are confirmed.

• Service quality was a significant mediating factor to achieve perceived usefulness.

摘要

•A survey is used to examine the determinants of perceived usefulness of e-learning systems.•The impact of IT Infrastructure and IT Quality on Perceived Usefulness is tested.•The role of service delivery quality as a mediating factor is investigated.•IT Infrastructure and Quality as determinants of Perceived Usefulness are confirmed.•Service quality was a significant mediating factor to achieve perceived usefulness.

论文关键词：E-learning systems,IT infrastructure services,System quality,Information quality,Service delivery quality,Perceived usefulness

论文评审过程：Received 1 April 2016, Revised 20 July 2016, Accepted 31 July 2016, Available online 10 August 2016, Version of Record 10 August 2016.

论文官网地址：https://doi.org/10.1016/j.chb.2016.07.065