Mutual development in mass collaboration: Identifying interaction patterns in customer-initiated software product development
作者：
Highlights：
• Mutual development is the process of involving users to customize generic products.
• A mixed methods approach combine social network analysis and interaction analysis.
• Four interaction patterns among the three types of actors were identified.
• Patterns: gate keeping; bridge building; general development, user-user collaboration.
• Champions are important for user driven innovations to propel in GS online community.
摘要
•Mutual development is the process of involving users to customize generic products.•A mixed methods approach combine social network analysis and interaction analysis.•Four interaction patterns among the three types of actors were identified.•Patterns: gate keeping; bridge building; general development, user-user collaboration.•Champions are important for user driven innovations to propel in GS online community.
论文关键词：Collaborative knowledge creation,Interaction analysis,Mass collaboration,Mutual development,Social media platform,Social network analysis,User driven innovation
论文评审过程：Received 29 February 2016, Revised 22 July 2016, Accepted 2 August 2016, Available online 25 August 2016, Version of Record 25 August 2016.
论文官网地址：https://doi.org/10.1016/j.chb.2016.08.005
