Why do employees resist knowledge management systems? An empirical study from the status quo bias and inertia perspectives
作者：
Highlights：
• The status quo bias perspective is employed to investigate the KMS resistance phenomenon.
• The moderating effect of inertia is examined in the status quo bias framework.
• Inertia is a second-order construct that consists of affective, behavior and cognitive inertia.
• Loss aversion, transition costs, social norms have positive effects on KMS resistance intention.
• Inertia positively moderates the impact of status quo bias on KMS resistance intention.
摘要
•The status quo bias perspective is employed to investigate the KMS resistance phenomenon.•The moderating effect of inertia is examined in the status quo bias framework.•Inertia is a second-order construct that consists of affective, behavior and cognitive inertia.•Loss aversion, transition costs, social norms have positive effects on KMS resistance intention.•Inertia positively moderates the impact of status quo bias on KMS resistance intention.
论文关键词：Knowledge management,Knowledge management systems,User resistance,Status quo bias,Inertia
论文评审过程：Received 20 August 2015, Revised 19 July 2016, Accepted 22 August 2016, Available online 30 August 2016, Version of Record 30 August 2016.
论文官网地址：https://doi.org/10.1016/j.chb.2016.08.028
