A decision support model for identification and prioritization of key performance indicators in the logistics industry

作者：

Highlights：

• We provided a comprehensive decision model for logistics industry.

• We addressed various stakeholders existing in logistics industry in the BSC concept.

• We summarized the key logistics performance indicators.

• We prioritized the indicators by considering direct and indirect interrelationships.

• We assessed the impact of social media as a performance indicator for logistics companies.

摘要

•We provided a comprehensive decision model for logistics industry.•We addressed various stakeholders existing in logistics industry in the BSC concept.•We summarized the key logistics performance indicators.•We prioritized the indicators by considering direct and indirect interrelationships.•We assessed the impact of social media as a performance indicator for logistics companies.

论文关键词：Logistics performance indicators,Balanced scorecard,ANP,Multi-criteria decision making,Stakeholders,Social media

论文评审过程：Received 9 March 2016, Revised 16 July 2016, Accepted 28 August 2016, Available online 3 September 2016, Version of Record 3 September 2016.

论文官网地址：https://doi.org/10.1016/j.chb.2016.08.045