Assessing the determinants of internet banking adoption intentions: A social cognitive theory perspective

作者：

Highlights：

• Websites' social feature of a website is significantly associated with customers' intentions to adopt Internet banking.

• Trust is significantly associated with customers' intentions to adopt Internet banking.

• Compatibility with lifestyle is significantly associated with customers' intentions to adopt Internet banking.

• Online customer services is significantly associated with customers' intentions to adopt Internet banking.

• Ease of use does not have a significant relationship with customers' intentions to adopt Internet banking.

摘要

•Websites' social feature of a website is significantly associated with customers' intentions to adopt Internet banking.•Trust is significantly associated with customers' intentions to adopt Internet banking.•Compatibility with lifestyle is significantly associated with customers' intentions to adopt Internet banking.•Online customer services is significantly associated with customers' intentions to adopt Internet banking.•Ease of use does not have a significant relationship with customers' intentions to adopt Internet banking.

论文关键词：Internet banking,Social cognitive theory,Online customer service,Online banking,Electronic banking

论文评审过程：Received 5 March 2016, Revised 4 September 2016, Accepted 8 September 2016, Available online 15 September 2016, Version of Record 15 September 2016.

论文官网地址：https://doi.org/10.1016/j.chb.2016.09.017