Crisis communication, learning and responding: Best practices in social media

作者：

Highlights：

• Research on social media and crisis communication is synthesized.

• Results from experiments and applied research are discussed.

• Best practices for crisis communication are offered.

摘要

•Research on social media and crisis communication is synthesized.•Results from experiments and applied research are discussed.•Best practices for crisis communication are offered.

论文关键词：Crisis communication,Social media,Best practices,Risk,Communicaiton

论文评审过程：Received 21 March 2016, Accepted 26 May 2016, Available online 8 June 2016, Version of Record 13 October 2016.

论文官网地址：https://doi.org/10.1016/j.chb.2016.05.080