CHAT for chat: Mediated learning in online chat virtual reference service

作者：

Highlights：

• A mixed methods study guided by the Cultural-Historical Activity Theory (CHAT).

• A total of 2380 chat transcripts in their natural setting were analyzed.

• The mediated learning activity is delivered through “Give Fish” and “Teach Fishing” styles of teaching.

• The mediating artifact is composed of both technical and social environments.

• “Teach Fishing” is significantly associated with patron’s expressions of appreciation.

摘要

•A mixed methods study guided by the Cultural-Historical Activity Theory (CHAT).•A total of 2380 chat transcripts in their natural setting were analyzed.•The mediated learning activity is delivered through “Give Fish” and “Teach Fishing” styles of teaching.•The mediating artifact is composed of both technical and social environments.•“Teach Fishing” is significantly associated with patron’s expressions of appreciation.

论文关键词：Activity theory,CHAT,Online chat,Virtual reference service,Learning

论文评审过程：Received 2 April 2016, Revised 25 June 2016, Accepted 27 June 2016, Available online 6 July 2016, Version of Record 13 October 2016.

论文官网地址：https://doi.org/10.1016/j.chb.2016.06.053